Invoices are not included in packages, but will be sent to your email. If you never received it, there could have been an error in your email address. Feel free to send us an email and we'll be happy to resend it!
Please double check the address you provide during shipment, we will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer.
- Once shipped, orders will generally take 3-6 business days to arrive depending on where you live.
- All orders will include a USPS tracking number, you will receive your tracking number via email once your package has been shipped.
- Please upgrade to USPS Priority Mail if you would like insurance included in your shipment. (USPS covers up to $100 for lost, damaged and missing packages. Insurance will not cover packages that have been confirmed as delivered. Please visit the USPS website for more information.)
- USPS insurance does not cover stolen packages, if you feel your location is an unsafe place for delivery, please notify us immediately so we can add a signature confirmation to your order. With a signature confirmation, your package will not be delivered unless someone in your household has signed for it.
- Please note that once a package leaves our premises, it is no longer under our control. If you have a problem with your package, contact the United States Postal Service immediately at 1(800) 275-8777.
- By making a purchase with us, you agree Gilsamo will not be held responsible for any lost, stolen or delayed packages that may happen during shipment.